Legal
Terms of Service
Last updated: May 2026
1. Acceptance of terms
By creating an account or using KAILOO, you agree to these Terms of Service. If you do not agree, do not use the service. These terms apply to all users, including studio owners, team members, and anyone accessing a client review link.
2. Description of service
KAILOO is a cloud-based render review platform that allows architectural visualization studios to collect structured client feedback on renders. Features include pin commenting, AI-powered summaries, revision round management, and team collaboration.
3. Account registration
You must provide accurate information at sign-up. You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity under your account. Notify us immediately of unauthorized access: hello@kailoo.eu.
4. Subscription and payment
Paid plans are billed monthly or annually. Payment is processed by Stripe. Upgrades take effect immediately. Downgrades take effect at end of current billing period. We reserve the right to change pricing with 30 days notice.
5. Free trial
We offer a 14-day free trial. No credit card is required. At the end of the trial, if no payment method is added, your account becomes read-only. Your data is preserved for 30 days.
6. Cancellation
You may cancel your subscription at any time from your billing page. Access continues until the end of your current billing period. After expiry, your account becomes read-only for 30 days, then data is deleted.
7. Your content
You retain ownership of all renders, feedback data, and content you upload to KAILOO. By uploading content, you grant us a limited licence to store, display, and process that content solely to provide the service. We do not use your content to train AI models.
8. Acceptable use
You agree not to: use KAILOO for illegal purposes; upload content that violates third-party intellectual property rights; attempt to reverse-engineer or extract our proprietary AI models; share account credentials.
9. Service availability
We aim for 99.5% uptime but do not guarantee uninterrupted service. We are not liable for losses arising from service downtime. We provide notice of planned maintenance where reasonably possible.
10. Limitation of liability
To the maximum extent permitted by law, KAILOO's total liability for any claim arising from use of the service is limited to the amount you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
11. Governing law
These terms are governed by the laws of Spain. Disputes shall be resolved in the courts of Madrid, Spain.
12. Changes to terms
We may update these terms. We will notify you by email of material changes. Continued use of KAILOO after changes constitutes acceptance.
13. Contact
Questions about these terms: hello@kailoo.eu. KAILOO, Madrid, Spain.